Question 1

What is the Operations Fee?

Accepted Answer

A 3% Operations Fee applies to all transactions and supports the overall operation of the salon. This fee is waived as a courtesy for clients paying by cash or check. An ATM is available on-site for your convenience.

Question 2

What are DeCola Salon's hours of operations?

Accepted Answer

We are open 7 days a week!
 
OPENING HOURS
Mon - Thur: 9am - 8pm
Friday 9am - 7pm
Saturday: 9am - 3pm
Sunday: 11am - 5pm

Question 3

Should I have a consultation before I book an appointment at DeCola Salon?

Accepted Answer

All of our appointments start with a consultation but if it's your first time with the stylist, if you are looking to make a dramatic change, if you have box dye on your head, and any extension appointments we recommend making a consultation appointment.

This complimentary appointment is the perfect opportunity to discuss your hair history and the best approach to achieve your dream hair. It ensures that you have a clear understanding of what is possible to achieve, that your service appointment is booked correctly, and that an accurate price quote is provided.

Question 4

When should I book my next follow up appointment?

Accepted Answer

For haircut appointments, we suggest coming back every 6 to 8 weeks. For color touch-ups, we suggest 4 to 6 weeks. For highlights, we suggest 6 to 8 weeks. For balayage, we suggest 8 to 10 weeks. For keratin treatments we suggest 3 to 4 months.

The best way to know when you should book your next follow-up appointment is to ask your stylist at the end of your appointment. They will provide more detail tailored to your specific hair needs, goals, and maintenance. No one knows their schedule better than the stylists themselves. Ask them to book your next appointment while you're in their chair!

Question 5

Should I schedule my appointments ahead at DeCola Salon?

Accepted Answer

We cannot encourage this enough! Booking in advance guarantees an appointment with your preferred stylist, which will help maintain your look.

Booking ahead of time also ensures that you can secure a time slot that fits your schedule and avoids any potential last-minute availability issues. Feel free to book multiple appointments with your stylist, next time you are in their chair.

Question 6

Do you take walk-in appointments?

Accepted Answer

While we do suggest making an appointment for guaranteed service, we do also take walk-ins.

Question 7

How do I select a stylist that is right for me?

Accepted Answer

To find your perfect stylist, we suggest using our Meet Your Stylist feature! This feature allows you to fill out a survey and be matched to a stylist that fits not only your hair needs, but your personality as well!  Try it now and click here!

Question 8

Can I try different stylists at DeCola Salon? Or should I stay with just one?

Accepted Answer

Of course! Our salon is one big family and no one will ever be offended if you try different stylists. Everyone has their own unique style!

Question 9

What is your tier system?

Accepted Answer

Our salon operates on a tier system, which allows us to ensure that each client receives the most appropriate service and expertise tailored to their individual needs. These levels are the result of the hair dresser's achievements, which are determined by their experience in our salon, knowledge of the business, level of advanced training they have received, and the client demand for their time and services.

Our salon's pricing structure offers our clients the opportunity to enjoy the DeCola Salon experience at pricing tiers that best suit their needs.  Whatever tier you seek, the DeCola Salon team is confident that we will exceed your expectations and look forward to keeping your style on the cutting edge.

Question 10

Are the prices listed on your website exact?

Accepted Answer

Our pricing varies depending on factors such as hair length, type, color, and desired goals. We believe in transparency and providing personalized service, which is why we offer complementary consultations to discuss your specific needs and goals. During this consultation, we'll work with you to create a customized plan that fits your budget and helps you achieve your hair goals while providing clear cost expectations.

Our salon's pricing structure offers our clients the opportunity to enjoy the DeCola Salon experience at pricing tiers that best suit their needs.  Whatever tier you seek, the DeCola Salon team is confident that we will exceed your expectations and look forward to keeping your style on the cutting edge.

All listed and quoted prices are starting points and subject to change based on your desired outcome, hair length, and hair density. Your stylist will discuss any adjustments with you during your consultation before services begin.

Question 11

What forms of payment do you accept?

Accepted Answer

We accept cash, checks, apple pay and all major credit cards.

Tips are appreciated, stylists accept cash or venmo.

Question 12

Do you offer gift cards?

Accepted Answer

Yes, you can purchase gift cards at our salon or online by clicking here.

Question 13

Does DeCola Salon have an ATM onsite?

Accepted Answer

Yes, we do. Our ATM is in our kitchen/waiting area.

Question 14

What hair color lines do you use?

Accepted Answer

We use Duomo, Oligo, and Formula 18 lightener.

Question 15

What product lines do you carry?

Accepted Answer

We carry our very own DeCola line, Oribe, R&Co, Lakme Teknia, GK hair, Ecru, Coloure, Seven, IGK, and Duomo.

Question 16

Do you have any cruelty free products?

Accepted Answer

Yes, all of our products are cruelty-free!

Question 17

Do you have a cancellation policy?

Accepted Answer

Cancellations or reschedules made more than 48 hours in advance carry no charge. Cancellations or reschedules made within 48 hours but more than 24 hours prior to your appointment will be charged 50% of your scheduled service total. Cancellations or reschedules made within 24 hours will be charged 100% of your scheduled service total.

We understand that emergencies and illness happen. If an unexpected situation arises, please contact us as soon as possible and management will work with you on a case-by-case basis.

Question 18

What is your product return policy?

Accepted Answer

Hair and makeup products can be returned for salon credit within one week of purchase. All hair extensions are non-refundable.

Question 19

Is gratuity included in service pricing?

Accepted Answer

No. Gratuity is not included in any service price and is always separate.

Question 20

What is your policy on hair purchases?

Accepted Answer

This applies to all appointments in which hair is purchased to complete the service, including extension installations, bridal and special occasion styling, and any other service requiring a hair purchase. Payment for the hair itself is due prior to your appointment, is invoiced separately, and is nonrefundable under all circumstances regardless of the service type. The remaining service balance is subject to our standard cancellation policy.

Question 21

What if I need to remove a chemical service from my appointment?

Accepted Answer

If you contact us to remove a chemical service from your existing appointment within 48 hours of your scheduled time, the applicable cancellation fee will be charged based on the full value of the chemical service as quoted at the time of booking.

Question 22

What if I arrive late for my appointment?

Accepted Answer

We ask that all clients arrive on time for their scheduled appointment. Clients who arrive 20 or more minutes late and whose service cannot be completed in the remaining time will be treated as a no-show and charged 100% of the service total.

Question 23

What happens if I do not show up for my appointment?

Accepted Answer

Appointments not attended without notice will be charged 100% of the scheduled service total to the card on file.

Question 24

Is a credit card required to book an appointment?

Accepted Answer

Yes. A valid credit card is required to hold all appointments at DeCola Salon. Your card information is stored securely in accordance with PCI compliance standards and will only be charged if a cancellation or no-show fee applies.

Question 25

Where is the best place to park?

Accepted Answer

Our address is 6 Dowlin Forge Rd, Exton, PA 19341. However, using this address in GPS may direct you to the Lighting By Design parking lot instead of ours.

Our parking lot entrance is actually located off Route 113/Uwchlan Ave. For the easiest arrival, we recommend entering the following address into your GPS:

Boas Vision Associates
577 W Uwchlan Ave
Exton, PA 19341

After turning off Route 113/Uwchlan Ave into that parking lot, make the first right to access DeCola Salon parking.

Question 26

What is DeCola Salon and where is it located?

Accepted Answer

DeCola Salon is an award-winning luxury hair salon located at 6 Dowlin Forge Rd, Exton, PA 19341, within the Lionville and Chester Springs area. DeCola Salon is housed in the historic Ruark Farmhouse and serves clients throughout Chester County, the Main Line, and surrounding Pennsylvania areas. DeCola Salon has been recognized multiple times as a Top 200 Salon in North America by Salon Today, as Best of Mine Line, Best of Chester County, and as a Nexdoor Favorite.

Question 27

How do I book an appointment at DeCola Salon?

Accepted Answer

Appointments at DeCola Salon can be booked online at decolasalon.com by clicking the Book button, or by calling the salon at 610-363-9554. Online booking is available 24/7 through the salon's booking system. DeCola Salon recommends booking in advance to secure your preferred stylist and time slot. Walk-in appointments are also accepted based on availability.

Question 28

Does DeCola Salon accept new clients?

Accepted Answer

Yes, DeCola Salon welcomes new clients. New clients are encouraged to use the Stylist Match feature on the website to be paired with a stylist based on their hair type, goals, and personality. For first-time visits, new clients should book a consultation first, particularly for color services, dramatic changes, or extensions. Consultations at DeCola Salon are complimentary.

Question 29

What makes DeCola Salon different from other salons in Chester County?

Accepted Answer

DeCola Salon is one of a select number of salons in the United States to be recognized as a Top 200 Salon in North America by Salon Today — an honor the salon has received multiple times. DeCola Salon operates with a team of over twenty stylists and uses a performance-based tier system to match clients with the right level of expertise. The salon is located in a restored historic farmhouse, creating a relaxed, welcoming environment without sacrificing a high standard of professional service. DeCola Salon also stands behind every service with a 100% satisfaction guarantee — if a client is not fully satisfied with their result, DeCola Salon is committed to making it right.

Question 30

What is DeCola Salon's 100% Satisfaction Guarantee?

Accepted Answer

DeCola Salon offers a 100% Satisfaction Guarantee on both hair services and customer service. If a client is not fully satisfied with their experience, DeCola Salon is committed to making it right. For hair service concerns, a complimentary adjustment appointment is available within one week of the original service date. For concerns related to the overall client experience, DeCola Salon welcomes direct feedback and will work to address it. Clients who wish to share feedback or initiate a concern can do so through the salon's satisfaction form at decolasalon.com. If more than seven days have passed since the service, DeCola Salon will still make every effort to assist, though additional charges may apply depending on the services required.

Question 31

What areas do you serve?

Accepted Answer

DeCola Salon serves clients throughout Chester County, the Main Line, and surrounding communities including Lionville, Chester Springs, Malvern, West Chester, and Downingtown.

Question 32

What awards has DeCola Salon won?

Accepted Answer

DeCola Salon is an award-winning luxury salon and a multi-year winner of Salon Today’s Top 200. We’ve also been recognized as Best of Chester County, Best of Main Line Today, and a Nextdoor Favorite.

Frequently asked questions