A salon owner's honest account of why DeCola Salon in Exton, Pennsylvania implemented a cancellation policy and the real people behind that decision. This is for every stylist who has ever gone home with less than they deserved, every client who never considered what a missed appointment really costs, and every salon owner who has been sitting on this decision. Because protecting your team and loving your clients are not in conflict. They never were.

We couldn’t be more excited to be honored as a Top 200 salon in 2021 by Salon Today.