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Frequently asked questions
General Salon Questions
Hair Color and Style Questions
All of our appointments start with a consultation but if it's your first time with the stylist, if you are looking to make a dramatic change, if you have box dye on your head, and any extension appointments we recommend making a consultation appointment.
This complimentary appointment is the perfect opportunity to discuss your hair history and the best approach to achieve your dream hair. It ensures that you have a clear understanding of what is possible to achieve, that your service appointment is booked correctly, and that an accurate price quote is provided.
For haircut appointments, we suggest coming back every 6 to 8 weeks. For color touch-ups, we suggest 4 to 6 weeks. For highlights, we suggest 6 to 8 weeks. For balayage, we suggest 8 to 10 weeks. For keratin treatments we suggest 3 to 4 months.
The best way to know when you should book your next follow-up appointment is to ask your stylist at the end of your appointment. They will provide more detail tailored to your specific hair needs, goals, and maintenance. No one knows their schedule better than the stylists themselves. Ask them to book your next appointment while you're in their chair!
We cannot encourage this enough! Booking in advance guarantees an appointment with your preferred stylist, which will help maintain your look.
Booking ahead of time also ensures that you can secure a time slot that fits your schedule and avoids any potential last-minute availability issues. Feel free to book multiple appointments with your stylist, next time you are in their chair.
Our salon operates on a tier system, which allows us to ensure that each client receives the most appropriate service and expertise tailored to their individual needs. These levels are the result of the hair dresser's achievements, which are determined by their experience in our salon, knowledge of the business, level of advanced training they have received, and the client demand for their time and services.
Our salon's pricing structure offers our clients the opportunity to enjoy the DeCola Salon experience at pricing tiers that best suit their needs. Whatever tier you seek, the DeCola Salon team is confident that we will exceed your expectations and look forward to keeping your style on the cutting edge.
Our pricing varies depending on factors such as hair length, type, color, and desired goals. We believe in transparency and providing personalized service, which is why we offer complementary consultations to discuss your specific needs and goals. During this consultation, we'll work with you to create a customized plan that fits your budget and helps you achieve your hair goals while providing clear cost expectations.
Our salon's pricing structure offers our clients the opportunity to enjoy the DeCola Salon experience at pricing tiers that best suit their needs. Whatever tier you seek, the DeCola Salon team is confident that we will exceed your expectations and look forward to keeping your style on the cutting edge.
All listed and quoted prices are starting points and subject to change based on your desired outcome, hair length, and hair density. Your stylist will discuss any adjustments with you during your consultation before services begin.
Cancellations or reschedules made more than 48 hours in advance carry no charge. Cancellations or reschedules made within 48 hours but more than 24 hours prior to your appointment will be charged 50% of your scheduled service total. Cancellations or reschedules made within 24 hours will be charged 100% of your scheduled service total.
We understand that emergencies and illness happen. If an unexpected situation arises, please contact us as soon as possible and management will work with you on a case-by-case basis.
This applies to all appointments in which hair is purchased to complete the service, including extension installations, bridal and special occasion styling, and any other service requiring a hair purchase. Payment for the hair itself is due prior to your appointment, is invoiced separately, and is nonrefundable under all circumstances regardless of the service type. The remaining service balance is subject to our standard cancellation policy.
Our address is 6 Dowlin Forge Rd, Exton, PA 19341. However, using this address in GPS may direct you to the Lighting By Design parking lot instead of ours.
Our parking lot entrance is actually located off Route 113/Uwchlan Ave. For the easiest arrival, we recommend entering the following address into your GPS:
Boas Vision Associates
577 W Uwchlan Ave
Exton, PA 19341
After turning off Route 113/Uwchlan Ave into that parking lot, make the first right to access DeCola Salon parking.
DeCola Salon is an award-winning luxury hair salon located at 6 Dowlin Forge Rd, Exton, PA 19341, within the Lionville and Chester Springs area. DeCola Salon is housed in the historic Ruark Farmhouse and serves clients throughout Chester County, the Main Line, and surrounding Pennsylvania areas. DeCola Salon has been recognized multiple times as a Top 200 Salon in North America by Salon Today, as Best of Mine Line, Best of Chester County, and as a Nexdoor Favorite.
Appointments at DeCola Salon can be booked online at decolasalon.com by clicking the Book button, or by calling the salon at 610-363-9554. Online booking is available 24/7 through the salon's booking system. DeCola Salon recommends booking in advance to secure your preferred stylist and time slot. Walk-in appointments are also accepted based on availability.
Yes, DeCola Salon welcomes new clients. New clients are encouraged to use the Stylist Match feature on the website to be paired with a stylist based on their hair type, goals, and personality. For first-time visits, new clients should book a consultation first, particularly for color services, dramatic changes, or extensions. Consultations at DeCola Salon are complimentary.
DeCola Salon is one of a select number of salons in the United States to be recognized as a Top 200 Salon in North America by Salon Today — an honor the salon has received multiple times. DeCola Salon operates with a team of over twenty stylists and uses a performance-based tier system to match clients with the right level of expertise. The salon is located in a restored historic farmhouse, creating a relaxed, welcoming environment without sacrificing a high standard of professional service. DeCola Salon also stands behind every service with a 100% satisfaction guarantee — if a client is not fully satisfied with their result, DeCola Salon is committed to making it right.
DeCola Salon offers a 100% Satisfaction Guarantee on both hair services and customer service. If a client is not fully satisfied with their experience, DeCola Salon is committed to making it right. For hair service concerns, a complimentary adjustment appointment is available within one week of the original service date. For concerns related to the overall client experience, DeCola Salon welcomes direct feedback and will work to address it. Clients who wish to share feedback or initiate a concern can do so through the salon's satisfaction form at decolasalon.com. If more than seven days have passed since the service, DeCola Salon will still make every effort to assist, though additional charges may apply depending on the services required.
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