Green Phase Policies and Procedures

We are thrilled to welcome you back to DeCola Salon! We have many new policies and procedures put in place in order to provide you with optimum safety and in order to follow all CDC and state-issued guidelines. Prior to coming in for your appointment, please take the time to read over the information below. While we hope that many of these policies are temporary, we ask that you are patient and understanding as we navigate this new normal. The safety of our staff, customers, and families is our number one priority and every decision we make is based with that in mind.

WHAT YOU NEED TO KNOW​​ (the quick version)

  1. You must have an appointment- online booking preferred.

  2. You must sign our Guest Waiver found here.

  3. There will be a $5 Covid surcharge applied to each appointment.

  4. Appointments canceled with less than 24 hours notice will incur a $50 charge.

  5. Upon arrival, remain in your car and wait for a text to come in.

  6. You must wear a mask for the duration of your appointment.

  7. Only people receiving services are allowed in the building- please do not bring guests.

  8. We are no longer accepting cash or checks.

  9. Please tip your stylist via Venmo- you can find their Venmo account here.

  10. Please be patient and understanding.

WHAT ELSE YOU MAY WANT KNOW​​ (the long version)

Booking Appointments

  • We are no longer accepting walk-in customers.

  • You may schedule an appointment via online booking here, or you may call the salon at 610-363-9554.

  • Please keep in mind that our phone lines are VERY busy and due to the volume of calls, we are not checking voice mail. We highly recommend scheduling online.  

  • If you have a specific request and are having trouble getting in touch with our front desk team, you can email us at info@decolasalon.com and we will get back to you.

  • Please be patient with us as we have thousands of appointments to reschedule and our Front Desk Team is working around the clock book appointments.

  • Prior to arriving at your appointment, all customers must sign our Guest Waiver that can be found here. You will not be permitted in the building until this release is signed.

Salon Safety and PPE

  • In order to comply with our Governor's and CDC guidelines of maintaining social distancing, we will be operating at 50% occupancy.

  • The salon has been and will continue to be, professionally cleaned from top to bottom on a weekly basis.  Additionally, we have implemented hourly cleaning protocols to ensure optimum cleanliness.

  • All active styling stations are at minimum 6 feet apart.

  • Your chair, station, and tools will be cleaned and disinfected before and after your appointment. 

  • New capes and towels will be provided for each client.

  • All salon staff will be wearing masks and/or face shields and gloves as appropriate for the service provided.

  • All common areas will be temporarily closed.

  • We will not be serving any beverages or refreshments at this time.

  • Magazines and other commonly touched items will not be available.

  • We will be checking the temperatures of our staff members and screening them with a series of questions each morning when they arrive to work.

  • We have added High-Risk Hours of operation for the elderly and other at-risk customers on Mondays from 9-11am.  Please call or email us to schedule an appointment during these hours, as they are not available to book online.

  • If you would like to come in only to purchase products, you must call ahead of time to schedule a curbside pickup.

  • We are putting all of our energy into creating a safe and satisfying environment where you can look, feel, and be your best. To that end, we are limiting ourselves to 50% of capacity to create optimal social distancing, staffing to reduce congestion, requiring personal protective equipment (PPE), and implementing sanitation and workflow processes designed to reduce your risk and increase your peace of mind. As you might imagine, these measures also reduce income and increase our costs. As we work together to navigate toward a new normal, DeCola Salon is applying a $5 PPE and Safety fee to every appointment. We hope this makes sense to you.

  • In an effort to cut down on the transmission of any potential germs or viruses, we are now a Cashless Salon (except for tipping your stylist- although we are strongly encouraging using Venmo for tipping). You can now pay for your services and products using a credit or debit card. We accept Visa, Mastercard, AMEX and Discover.

  • Your appointments are very important to the team members of DeCola Salon. It is reserved especially for you. We understand that sometimes schedules adjustments are necessary; therefore please give 24 hours notice in the event that you have to cancel your appointment. Appointments canceled with less than 24 hours notice will incur a non-refundable $50 charge.

When You Come In

  • Please remain in your car. We will text you when your stylist is ready for your appointment and provide instructions to come in.

  • You must sign our Guest Waiver before entering the building that can be found here. If you have not signed it upon arrival, we will text you a link to sign it prior to allowing you in the building.

  • Please be on time or a few minutes early. Due to sanitation requirements and high demand, we are unable to honor late appointments.

  • Your stylist will wash hands prior to beginning service, we request that you come with clean/sanitized hands as well.​

  • Ear looped masks that cover your nose and mouth are required for all guests while inside of the salon at all times. Guests are required to bring their own masks to their appointment. Please keep in mind that if you have a color appointment, there is a chance that we will get color on your straps or loops that go around your ears to hold your mask in place. Consider bringing a disposable mask that loops behind your ears.

  • Only people receiving services will be permitted inside. Parents who bring their children for a service, but are not receiving one themselves, must remain outside. No exceptions.

  • We will be observing touch-less greetings and farewells.

  • Please only bring essential items such as keys, cellphone, and wallet. 

  • Once inside, we ask that you remain in the building until your service is complete.

  •  For your protection and ours, we will not be providing any food or drink.  Additionally, please do not bring any food or drink.

  • We are asking all guests to practice social distance with other guests to protect the safety of all of our beloved clients.

  • Please arrive in appropriate clothing for cut and/or color; (no hoodies, turtlenecks, high collars, etc).

  • When possible, checkout, product purchases, and rebooking will be done at the chair during your service.

  • We highly encourage you to use Venmo for tipping your stylist and assistant. You can find your stylist Venmo account here.

Thank you so much for your support and patience during this time. We look forward to seeing your faces, hearing your stories, and running our sanitized fingers through your hair!

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6 Dowlin Forge Rd.

Exton, PA

19341

OPENING HOURS

Mon - Thur: 9am - 8pm  

Friday 10am - 7pm 

Saturday: 9am - 3pm

Sunday: 11am -  5pm

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